My PSN games aren't syncing
Make sure your profile has "Gaming History" visibility set to "Anyone"
Visit your PSN settings area and then under "Privacy Settings", make sure the "Gaming History" is set to "Anyone"
No games are being synced
If you see a message saying you don't have any games that KTOMG can sync, check your PSN profile games list and see if there are any games you own listed there. If you are sure you own some games and they are not syncing correctly, email support.
Error: Profile or user does not exist
If you are running into this error, your username may be typed incorrectly. KTOMG should check that your profile exists whenever you change your username.
Note: Your username is your PSN "Online ID" displayed under your Profile section here:
Error: Unable to reach your collection
If you are running into this error, we may be running into network issues or PSN may be down. If it keeps happening, email support.